Summary first. Evidence second. Recommendation third.
A straightforward process, so you always know what you're getting and what it's worth.
1. A conversation (no charge)
Send an enquiry and I'll call you within one business day. Then 30 minutes, face-to-face at your business (anywhere in Macarthur and Western Sydney) or on a call. You tell me about the business and what feels off. I'll ask some questions. If I don't think I can help, I'll say so.
2. The diagnostic
About a week. I go through your numbers and spend time in the business seeing how it actually runs. You get a written report:
- Executive summary — what matters and the headline value
- Evidence — what I found and how I calculated it
- Recommendation — what should happen next and what should wait
- Action — owners, timing, measures and realistic targets
The diagnostic stands on its own. You can take the report and run with it. If you go on to an engagement, the diagnostic fee is credited against the first month.
3. The engagement
If there's real work to do, we agree a package and a scope. Most start with 90 days — long enough to see real results.
4. Measure and review
I track value identified → implemented → realised. Monthly reporting keeps it honest. Around day 60, we talk about whether there's more worth doing. If there isn't, I'll tell you. I'm not here to keep taking a fee.
What I won't do
- Guarantee results that depend on things outside anyone's control.
- Pad reports with consultant language.
- Recommend more work than the job needs.